http://basf.jobs2web.com/go/BASF-Customer-Service-Jobs/13534/ If you are seeking Customer Service jobs with BASF, you?ve come to the right place. At BASF we?ll help you take your Customer Service skills to the top of your game, and help you maximize your client care career in the chemical industry. Tue, 09 Feb 2010 19:02:36 GMT en-us /view/client/basf/images/BASF_orange160.gif http://basf.jobs2web.com/go/BASF-Customer-Service-Jobs/13534/ 720
BASF is proud to be an Affirmative Action and Equal Opportunity Employer.

Description

Represents BASF as the primary point of contact for customers and, under direct supervision, is responsible for the entire order fulfillment process. Serves as the liaison for customers within BASF and also with external service providers. Performs routine tasks requiring resolution of many different, sometimes conflicting, issues. Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment. Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them. Monitors work queues to ensure orders are fulfilled as required and expedites shipments. Receives, processes and follows up on customer complaints/non conformances. Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control. Understands and follows defined Customer Care processes and procedures. Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment. Presents relevant topics at sales or other business meetings. Travels to customer and plant sites as required.

Shift Work: Staggered starts (i.e., 8:00AM, 8:30AM or 9:00AM) - Candidates will be assigned the start time required for coverage and with advanced notice may be reassigned as business changes dictate. Some degree of flexibility in working hours is required. Also may be handling after hours phone coverage.

Qualifications

Required:

. Bachelors degree or professional work experience (e.g., customer collaboration; order management)

BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

. Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications

. Ability to handle multiple PC applications

. Customer focus

. Ability to work well in a team environment

. Ability to read, write and speak French

. Ability to set priorities and manage time in a dynamic work environment

. Good problem solving, analytical and math skills

Desired:

.Bachelor's degree

Knowledge and understanding of international export logistics, export/import order management, supply chain process, materials planning

. Knowledge of Non Conformance Management (NCM) process

. APICS certification or working towards APICS certification

. Knowledge of SAP

. Knowledge of Lotus Notes

. Good written and verbal communicator

. Developed business acumen

Primary Location
: United States-Michigan-Wyandotte

Job Type
: Standard

Shift
: Day Job

Organization
: N-CCC-Customer Care Center]]> http://basf.jobs2web.com/job/WYANDOTTE-French-Speaking-Customer-Care-Representative-Michigan-Job-MI-48192/668053/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://basf.jobs2web.com/job/WYANDOTTE-French-Speaking-Customer-Care-Representative-Michigan-Job-MI-48192/668053/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
BASF is proud to be an Affirmative Action and Equal Opportunity Employer.

Description

Represents BASF as the primary point of contact for customers and, under direct supervision, is responsible for the entire order fulfillment process. Serves as the liaison for customers within BASF and also with external service providers. Performs routine tasks requiring resolution of many different, sometimes conflicting, issues. Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment. Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them. Monitors work queues to ensure orders are fulfilled as required and expedites shipments. Receives, processes and follows up on customer complaints/non conformances. Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control. Understands and follows defined Customer Care processes and procedures. Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment. Presents relevant topics at sales or other business meetings.

Travels to customer and internal manufacturing sites as required.

This position is within a job family and will be filled at a level applicable to the qualifications of the successful candidate.

Shift Work: Staggered start hours - Candidates will be assigned the start time required for coverage and with advanced notice may be reassigned as business changes dictate. Some degree of flexibility in working hours is required. Some after hours phone coverage may be required.

Qualifications

Required:

. Bachelors degree or professional work experience (customer collaboration; order management)

BASF recognizes Institutions of Higher Education which are accredited by the Council for

Higher Education Accreditation or equivalent.

. Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications

. Ability to handle multiple PC applications

. Good written and verbal communication skills

. Ability to set priorities and manage time in a dynamic work environment

. Action oriented with good problem solving, analytical and math skills

Desired:

. Knowledge and understanding of international export logistics, export/import order management,

supply chain process, materials planning

. Knowledge of Non Conformance Management (NCM) process

. APICS certification or working towards APICS certification

. Knowledge of SAP

. Knowledge of export processes

. Developed business acumen

. Ability to read, write and speak Spanish, French or German

Primary Location
: United States-Michigan-Wyandotte

Job Type
: Standard

Shift
: Day Job

Organization
: NTS-Information Services & SC Operations]]> http://basf.jobs2web.com/job/WYANDOTTE-Customer-Care-Representative-Job-MI-48192/720946/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://basf.jobs2web.com/job/WYANDOTTE-Customer-Care-Representative-Job-MI-48192/720946/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
BASF is proud to be an Affirmative Action and Equal Opportunity Employer.

Description

Purpose: As a member of the Supply Chain team, the candidate will be responsible for Master Production Scheduling the Automotive Refinish Coatings business in North America. Candidate is responsible for converting demand signals (forecasts, customer orders, internal orders) into production orders so the Master schedule supports the needs of the customer and the business in a cost-effective manner. Ensures materials and capacities are available to support schedules.

Candidate will work closely with many functional groups, the most important being Plant Operations, Brand Management, and Customer Service.

At the end of 2010 production will move from our Belvidere, N.J. plant to our Windsor, Ontario site. An important priority will be to manage this transition thru 2010 as we cut-over to full production in Windsor in Jan 2011. It will involve overseeing a small, monthly trial schedule at Windsor and an inventory build at Belvidere to cover the ramp-down and ramp-up at the respective sites. This will require close coordination with the Demand Planner and both Production teams.

Responsibilities include:

* Scheduling production for 500 forecasted package articles.
* Support the supply planning portion of the monthly S&OP process. Work with site operations and finite scheduler to ensure the Master Schedule and capacities are aligned and in balance to ensure valid schedules.
* Maintain planning parameters and master data in SAP (eg. batch size, lead times, time fences, safety stock, etc.)
* Identify, negotiate, and resolve demand/supply imbalances working with Marketing, Sales, Production, and Customer Service. Review exception messages and manage schedule change requests.
* Maintain accurate due dates in SAP to support Available-to-Promise.
* Interface regularly with a few 3rd party suppliers.
* Involvement with the product life cycle. Planning for the introduction of new products and the Discontinuance process for phasing out products. Will work closely with Brand Management to achieve proper inv levels.
* Monitor and analyze finished goods inventory in the network (aged, off-spec, high DOS), helping maintain business inventories and other KPI's within target.

BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. The position will reside in Southfield, MI.

Qualifications

* The ideal candidate has a minimum of 3-5 years of hands-on Master Scheduling experience, using SAP, in a batch Mfg environment (we are looking for somebody who has done this work, not managed others who were schedulers)
* A thorough understanding of Supply Chain principles and concepts (Master and finite scheduling, MRP, raw material or Import planning, distribution planning). Hands-on experience in these related areas is a plus.
* B.A. / B.S. degree in Business, Supply Chain, or related field
* APICS CPIM preferred
* Knowledge of SAP planning parameters (MM, PP, SD) and their impact on operations
* Strong leadership and change management skills
* Excellent communication, collaboration, and interpersonal skills
* Ability to identify issues, set priorities, lead meetings, and make decisions in a fast-paced, dynamic environment
* Highly motivated, enthusiastic self-starter, with strong analytical skills.
* Strong MS-Excel skills required. MS-PowerPoint and MS-Access preferred.

Primary Location
: United States-Michigan-Southfield

Job Type
: Standard

Shift
: Day Job

Organization
: N-ECN-Coatings]]> http://basf.jobs2web.com/job/SOUTHFIELD-Supply-Chain-Planner-III-Master-Production-Scheduler-Job-MI-48033/683429/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://basf.jobs2web.com/job/SOUTHFIELD-Supply-Chain-Planner-III-Master-Production-Scheduler-Job-MI-48033/683429/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
BASF is proud to be an Affirmative Action and Equal Opportunity Employer.

Description

Represents BASF as the primary point of contact for export affiliates/customers and, under direct supervision, is responsible for the entire order fulfillment process, including responsibility for export order documentation. Serves as the liaison for customers within BASF and also with external service providers. Performs routine tasks requiring resolution of many different, sometimes conflicting, issues. Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment. Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them. Monitors work queues to ensure orders are fulfilled as required and expedites shipments. Receives, processes and follows up on customer complaints/non conformances. Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control. Understands and follows defined Customer Care processes and procedures. Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment. Presents relevant topics at sales or other business meetings.

This position is within a job family and will be filled at a level applicable to the qualifications of the successful candidate.

Shift Work: Staggered start hours - Candidates will be assigned the start time required for coverage and with advanced notice may be reassigned as business changes dictate. Some degree of flexibility in working hours is required. Also may be handling after hours phone coverage.

Qualifications

Required:

. Bachelors degree or professional work experience (customer collaboration; order management)

BASF recognizes Institutions of Higher Education which are accredited by the Council for

Higher Education Accreditation or equivalent.

. Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications

. Ability to handle multiple PC applications

. Good written and verbal communication skills

. Ability to set priorities and manage time in a dynamic work environment

. Action oriented with good problem solving, analytical and math skills

Desired:

. Knowledge and understanding of international export logistics, export/import order management,

supply chain process, materials planning

. Knowledge of Non Conformance Management (NCM) process

. APICS certification or working towards APICS certification

. Knowledge of SAP

. Knowledge of export processes

. Developed business acumen

. Ability to read, write and speak Spanish, French or German

Primary Location
: United States-New Jersey-Florham Park

Job Type
: Standard

Shift
: Day Job

Organization
: NTS-Information Services & SC Operations]]> http://basf.jobs2web.com/job/FLORHAM-PARK-Customer-Care-Representative-Exports-Job-NJ-07932/715965/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://basf.jobs2web.com/job/FLORHAM-PARK-Customer-Care-Representative-Exports-Job-NJ-07932/715965/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS