http://basf.jobs2web.com/go/-b-BASF-Customer-Service-Jobs-b-/13534/ If you are seeking Customer Service jobs with BASF, you?ve come to the right place. At BASF we?ll help you take your Customer Service skills to the top of your game, and help you maximize your client care career in the chemical industry. en-us http://basf.jobs2web.com/images/basf/BASF_orange160.gif http://basf.jobs2web.com/go/-b-BASF-Customer-Service-Jobs-b-/13534/ 720
Represents BASF as the primary point of contact for export affiliates/customers and, under direct supervision, is responsible for the entire order fulfillment process, including responsibility for export order documentation. Serves as the liaison for customers within BASF and also with external service providers. Performs routine tasks requiring resolution of many different, sometimes conflicting, issues. Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment. Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them. Monitors work queues to ensure orders are fulfilled as required and expedites shipments. Receives, processes and follows up on customer complaints/non conformances. Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control. Understands and follows defined Customer Care processes and procedures. Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment. Presents relevant topics at sales or other business meetings.

This position is within a job family and will be filled at a level applicable to the qualifications of the successful candidate.

Shift Work: Staggered start hours - Candidates will be assigned the start time required for coverage and with advanced notice may be reassigned as business changes dictate. Some degree of flexibility in working hours is required. Also may be handling after hours phone coverage.
Required:

. Bachelors degree or professional work experience (customer collaboration; order management)

BASF recognizes Institutions of Higher Education which are accredited by the Council for

Higher Education Accreditation or equivalent.

. Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications

. Ability to handle multiple PC applications

. Good written and verbal communication skills

. Ability to set priorities and manage time in a dynamic work environment

. Action oriented with good problem solving, analytical and math skills

Desired:

. Knowledge and understanding of international export logistics, export/import order management,

supply chain process, materials planning

. Knowledge of Non Conformance Management (NCM) process

. APICS certification or working towards APICS certification

. Knowledge of SAP

. Knowledge of export processes

. Developed business acumen

. Ability to read, write and speak Spanish, French or German

Primary Location: United States-New Jersey - Florham Park
Other Locations :
Job Type: Standard
Shift: Day Job
Organization: N-CCC-Customer Care Center

0900584]]> http://basf.jobs2web.com/job/FLORHAM-PARK-Customer-Care-Representative-Exports-(Pigments)-Job-NJ-07932/651006/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://basf.jobs2web.com/job/FLORHAM-PARK-Customer-Care-Representative-Exports-(Pigments)-Job-NJ-07932/651006/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Represents BASF as the primary point of contact for customers and, under direct supervision, is responsible for the entire order fulfillment process. Serves as the liaison for customers within BASF and also with external service providers. Performs routine tasks requiring resolution of many different, sometimes conflicting, issues. Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment. Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them. Monitors work queues to ensure orders are fulfilled as required and expedites shipments. Receives, processes and follows up on customer complaints/non conformances. Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control. Understands and follows defined Customer Care processes and procedures. Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment. Presents relevant topics at sales or other business meetings. Travels to customer and plant sites as required.

Shift Work: Staggered starts (i.e., 8:00AM, 8:30AM or 9:00AM) - Candidates will be assigned the start time required for coverage and with advanced notice may be reassigned as business changes dictate. Some degree of flexibility in working hours is required. Also may be handling after hours phone coverage.
Required:

. Bachelors degree or professional work experience (customer collaboration; order management)

BASF recognizes Institutions of Higher Education which are accredited by the Council for

Higher Education Accreditation or equivalent.

. Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications

. Ability to handle multiple PC applications

. Good written and verbal communication skills

. Ability to set priorities and manage time in a dynamic work environment

. Action oriented with good problem solving, analytical and math skills

Desired:

. Bachelors Degree

. Knowledge and understanding of international export logistics, export/import order management,

supply chain process, materials planning

. Knowledge of Non Conformance Management (NCM) process

. APICS certification or working towards APICS certification

. Knowledge of COGNOS

. Knowledge of SAP

. Knowledge of Lotus Notes

. Developed business acumen

. Ability to read, write and speak Spanish, French or German

. Note: at least one of three positions will be filled with a French speaking candidate.

Primary Location: United States-Michigan - Wyandotte
Other Locations :
Job Type: Standard
Shift: Day Job
Organization: N-CCC-Customer Care Center

0900723]]> http://basf.jobs2web.com/job/WYANDOTTE-Customer-Care-Representative-I-Supply-Chain-Michigan-Job-MI-48192/647228/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://basf.jobs2web.com/job/WYANDOTTE-Customer-Care-Representative-I-Supply-Chain-Michigan-Job-MI-48192/647228/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Represents BASF as the primary point of contact for customers and, under direct supervision, is responsible for the entire order fulfillment process. Serves as the liaison for customers within BASF and also with external service providers. Performs routine tasks requiring resolution of many different, sometimes conflicting, issues. Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment. Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them. Monitors work queues to ensure orders are fulfilled as required and expedites shipments. Receives, processes and follows up on customer complaints/non conformances. Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control. Understands and follows defined Customer Care processes and procedures. Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment. Presents relevant topics at sales or other business meetings. Travels to customer and plant sites as required.

Shift Work: Staggered starts (i.e., 8:00AM, 8:30AM or 9:00AM) - Candidates will be assigned the start time required for coverage and with advanced notice may be reassigned as business changes dictate. Some degree of flexibility in working hours is required. Also may be handling after hours phone coverage.

Required:

. Bachelors degree or professional work experience (e.g., customer collaboration; order management)

BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

. Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications

. Ability to handle multiple PC applications

. Customer focus

. Ability to work well in a team environment

. Ability to read, write and speak French

. Ability to set priorities and manage time in a dynamic work environment

. Good problem solving, analytical and math skills

Desired:

.Bachelor's degree
Knowledge and understanding of international export logistics, export/import order management, supply chain process, materials planning

. Knowledge of Non Conformance Management (NCM) process

. APICS certification or working towards APICS certification

. Knowledge of SAP

. Knowledge of Lotus Notes

. Good written and verbal communicator

. Developed business acumen

Primary Location: United States-Michigan - Wyandotte
Other Locations :
Job Type: Standard
Shift: Day Job
Organization: N-CCC-Customer Care Center

0900795]]> http://basf.jobs2web.com/job/WYANDOTTE-French-Speaking-Customer-Care-Representative-Michigan-Job-MI-48192/668053/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://basf.jobs2web.com/job/WYANDOTTE-French-Speaking-Customer-Care-Representative-Michigan-Job-MI-48192/668053/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Receives, processes and follows up on customer orders and inquiries using Customer Interaction Center (CIC) within SAP environment. Checks order parameters such as availability, specifications, pricing, transportation, etc, and directly initiates the necessary actions required to resolve any obstacles between the customer's requirements and BASF's ability to satisfy them.

Manages work queues on a daily basis to ensure orders are fulfilled as required.

Receives, processes and follows up on customer complaints or non-conformances in order to improve the quality of the relationship between the customer and BASF. This is done in the SAP Non-conformance Management System.

Serves as primary owner of a customer order and is the liaison for customers with internal BASF functions such as Marketing, Sales, Supply Chain, Credit, Manufacturing, etc. and external service providers such as warehouses, terminals, carriers, etc.

May include responsibility for eCommerce, VMI, Exports, managing consignment or Accounts Receivable work queue or specific market segmentation.

Supports decisions or programs developed by Marketing with regard to products under sales allocation or control.

Ensures data integrity is maintained throughout order fulfillment process.

Responsible for management of the Accounts Receivable work queue addressing customer unauthorized deductions.

May need to cover customer service issues during non-working hours or on holidays based upon specific business needs.

Amount of travel involved: less than 5%
This position is part of a job family and will be filled at the appropriate level based on previous experience.

Required:

1. Excellent organizational communication, collaborative and interpersonal skills

2. Excellent internal and external customer focus

3. Computer proficiency ((Microsoft Word, Powerpoint and Excel) and ability to handle multiple PC applications

4. Experience with SAP

5. Prior Customer Service experience

6. Ability to set priorities and make decisions in a dynamic work environment

7. Detailed oriented with excellent follow-up skills

8. Action oriented, with good problem solving, analytical and math skills

9. BA/BS degree or equivalent work experience in a customer service function. BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Desired

Knowledge of the pharmaceutical industry

Advanced knowledge of SD functions of SAP

Export experience

Primary Location: United States-Pennsylvania - Evans City
Other Locations :
Job Type: Standard
Shift: Day Job
Organization: N-CAN-Inorganics North America

0900593]]> http://basf.jobs2web.com/job/EVANS-CITY-Customer-Service-Rep-Job-PA-16033/616838/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://basf.jobs2web.com/job/EVANS-CITY-Customer-Service-Rep-Job-PA-16033/616838/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS