Customer Care Representative Exports (Pigments) Job

Customer Care Representative Exports (Pigments)

Represents BASF as the primary point of contact for export affiliates/customers and, under direct supervision, is responsible for the entire order fulfillment process, including responsibility for export order documentation. Serves as the liaison for customers within BASF and also with external service providers. Performs routine tasks requiring resolution of many different, sometimes conflicting, issues. Receives, processes and follows up on orders and inquiries using reporting tools within the SAP environment. Directly initiates necessary action required to remove any obstacles between customers' requirements and BASF's ability to satisfy them. Monitors work queues to ensure orders are fulfilled as required and expedites shipments. Receives, processes and follows up on customer complaints/non conformances. Monitors and administers programs developed by Marketing that manage the inventories of products under sales allocation or control. Understands and follows defined Customer Care processes and procedures. Participates in making decisions within established guidelines in a fast-paced, sometimes stressful, environment. Presents relevant topics at sales or other business meetings.

This position is within a job family and will be filled at a level applicable to the qualifications of the successful candidate.

Shift Work: Staggered start hours - Candidates will be assigned the start time required for coverage and with advanced notice may be reassigned as business changes dictate. Some degree of flexibility in working hours is required. Also may be handling after hours phone coverage.
Required:

. Bachelors degree or professional work experience (customer collaboration; order management)

BASF recognizes Institutions of Higher Education which are accredited by the Council for

Higher Education Accreditation or equivalent.

. Computer proficiency with Microsoft Office (especially Excel/Word) and web-based applications

. Ability to handle multiple PC applications

. Good written and verbal communication skills

. Ability to set priorities and manage time in a dynamic work environment

. Action oriented with good problem solving, analytical and math skills

Desired:

. Knowledge and understanding of international export logistics, export/import order management,

supply chain process, materials planning

. Knowledge of Non Conformance Management (NCM) process

. APICS certification or working towards APICS certification

. Knowledge of SAP

. Knowledge of export processes

. Developed business acumen

. Ability to read, write and speak Spanish, French or German

Primary Location: United States-New Jersey - Florham Park
Other Locations :
Job Type: Standard
Shift: Day Job
Organization: N-CCC-Customer Care Center

0900584

Nearest Major Market: New Jersey